Last updated June 13, 2022
At ExtendedForms, we want you to be fully satisfied with the product and services you purchase from us. If you have any questions, concerns, or problems, please let us know. Open a ticket on our support platform and we will be happy to help you.
If you believe that buying our subscription was not the right decision and you think that the product you have purchased is not the most suitable for your needs, we want to make things right. Within 14 days of purchase, ExtendedForms will reimburse the full price paid on request. Refund requests are to be sent via ticket to our Support help desk. In order to receive a quick answer, please let us know that you would like a refund, with a clear explanation of why you are not happy. We love to know where things went wrong or how we can improve our work. No refunds are provided after 14 days of your date of purchase. If you have already used any part of the quota, and you wish to cancel the subscription within 14 days of your date of purchase, then ExtendedForms team will review your ticket on case on case basis.
Your request will be processed and refunded automatically to your original method of payment. This generally takes up to 7-10 working days since your request has been approved.
If you have not received a refund yet, first please check your bank account again, then contact your bank/credit card company. It may take some time before your refund is officially issued. If you have done all of this and you still have not received your refund, please contact us. Thank you for purchasing our products.
Note: ExtendedForms has all rights to approve or reject any request for refund request.